Privacy policy

Last Updated: August 27, 2025

Icecream Apps (“we”, “us”, or “our”) is committed to safeguarding your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our desktop PDF splitter (“Software”) and online PDF splitter (“Online Service” or “Service”; collectively, the “Products”).

By accessing or using our Products, you signify your agreement with this Privacy Policy. If you disagree, please do not use our Products.

Disclaimer: This website and all its services (including the desktop and online PDF splitter) are powered by Icecream Apps LTD. All rights, including intellectual property and ownership of the software, website content, and materials, belong to Icecream Apps LTD.

1. General Principles

We respect your privacy and are dedicated to responsibly handling your personal information. We only collect, store, and process your information as necessary to provide and enhance the Products and fulfill legal obligations.

2. Types of Information Collected

2.1. Information Automatically Collected

Technical Data: When you access or use our Products, we may automatically gather device information, IP address, browser type and version, operating system, access times, and error logs.
Cookies and Usage Tracking: See Section 5 for details.

2.2. Information You Provide

Account and Registration Data: If you create an account, we may collect your name, email address, and password.
Payment Details: When purchasing paid features or subscriptions, payment information is processed by our third-party partners.
Support Requests: Details you provide when contacting support or communicating with us.
Files and User Content: Files (such as PDFs) uploaded, split, or otherwise processed through our Online Service. Such files (“User Content”) are processed only as needed to fulfill your requests.

2.3. Data from Third Parties

When you connect a third-party service (such as Google or Facebook) for login, we may receive account information they make available, such as your name and email address.

3. Purpose of Data Use

The types of data described above are used for:

Delivering and operating the desktop and online PDF splitter Products;
Creating and managing your account and subscriptions;
Processing your PDF files, splitting documents, and delivering results;
Providing user support and responding to your inquiries;
Sending important notifications, such as service updates or policy changes;
Improving our Products, analyzing usage, and developing new features;
Safeguarding our services from misuse, abuse, and security threats;
Meeting applicable legal and regulatory requirements.

4. Sharing and Disclosure

Your information is not sold for marketing purposes. We share personal information only as follows:

Service Providers: With companies who assist in hosting, payment processing, analytics, or customer service and who are bound to confidentiality.
Legal Compliance: When required by law, court order, or to defend our rights or users’ safety.
Business Restructuring: If our company or assets are merged or acquired, user information may be transferred as part of the transaction.
With Your Consent: If you direct us to share information on your behalf.

5. Cookies and Tracking Technologies

What are Cookies?

Cookies are small text files placed on your device by websites or applications when you visit them. They help recognize your browser, store preferences, improve the user experience, and provide analytics.

Cookies We Use

We may use the following types of cookies and similar tracking technologies on our website and online service:

- Essential Cookies:

Enable necessary site functionality, such as secure login and basic navigation.

- Functionality Cookies:

Remember your language, preferences, and personalization settings.

- Analytics/Performance Cookies:

Help us track website usage and user interaction in an anonymous format, guiding improvements in Product performance.

- Advertising/Targeting Cookies:

Used to show you relevant ads or manage ad frequency, sometimes by third-party partners.

- Third-Party Cookies:

Other services (such as analytics providers or payment processors) may set cookies when you interact with their features through our site.

Managing Cookies: You can control cookie preferences in your browser or device settings.

6. Retention of Your Data

We retain your personal data and uploaded files only as long as is necessary for Product operation, legal compliance, and customer support. PDF files uploaded to the Online Service are typically stored temporarily and deleted after processing or after a short retention period unless you instruct us otherwise or law requires longer retention. You may contact us to request deletion of your account or data.

Uploaded files and User Content on the Online Service are stored only as long as necessary for processing and are deleted after completion, unless you choose to retain them or as required by law.

You may request deletion of your account and associated data, subject to any legal obligations to retain information.

All the files that are being uploaded to our Service for the further processing and the newly generated output files are kept on our servers for as long as 2 hours. This time of files' storing provides you with a solid opportunity to have sufficient time to download the files from our servers.

We do not make any backups of the files uploaded and processed. We do not share or provide access to these files to third-party websites or persons. Within 2 hours of the files being kept on our server, they will be permanently deleted.

7. Data Security

We strive to protect your information using appropriate physical, electronic, and administrative safeguards. While we aim for a high level of security, no method of transmission or electronic storage is completely secure.

8. User Rights

Depending on your jurisdiction, you may have rights to:

Request access or correction of your personal data;
Request deletion of your information;
Restrict or object to certain data processing;
Receive a portable copy of your data;
Withdraw consent where applicable.

For such requests, contact us at support@icecreamapps.com.

9. Children's Privacy

Our Products are not designed for children under 13. We do not knowingly collect information from children under 13; if you believe such data has been collected, please contact us for prompt deletion.

10. Third-Party Links

Our Products may contain links or integrations to third-party websites or services. Their privacy practices are not governed by this policy. We encourage you to review their privacy statements.

MailChimp

We use Mailchimp for newsletter and marketing emails. Through Mailchimp, we track emails, including who opens the emails and who clicks on which link.

Google Analytics

Google Analytics is a web analytics service provided by Google, Inc. Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie is be transmitted to and stored by Google. Google will not associate your IP address with any other data held by Google. Google Analytics help us understand the use of our site by our visitors. Because Google Analytics require cookies to function, users who wish to avoid tracking by Google Analytics while on our website can disable cookies in their browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Avangate (2Checkout)

ICECREAM APPS uses Avangate B.V. (www.avangate.com) for processing of secured payments for purchases made on the Site. The entire purchase process is managed by Avangate, who acts as ICECREAM APPS’s authorized merchant and reseller. By making a purchase on the website via Avangate, you authorize ICECREAM APPS to use Avangate to process your transactions and to transfer personal information to them, but only to the extent needed to complete the transaction and manage your purchases. No credit card information is ever stored on servers controlled by us. Avangate has our permission to store, on our behalf, the data pertaining to the executed transactions by customers of the website (including credit card information) with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of our customers, and for follow-up as needed. This transactional data may be used for validation and registration purposes of our customers, and to trace any fraudulent activities if necessary.

Paddle

ICECREAM APPS uses Paddle.com Market Ltd (www.paddle.com) for processing of secured payments for purchases made on the Site. The entire purchase process is managed by Paddle, who acts as ICECREAM APPS’s authorized merchant and reseller. By making a purchase on the website via Paddle, you authorize ICECREAM APPS to use Paddle to process your transactions and to transfer personal information to them, but only to the extent needed to complete the transaction and manage your purchases. No credit card information is ever stored on servers controlled by us. Paddle has our permission to store, on our behalf, the data pertaining to the executed transactions by customers of the website (including credit card information) with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of our customers, and for follow-up as needed. This transactional data may be used for validation and registration purposes of our customers, and to trace any fraudulent activities if necessary.

Groove HQ

We use Groove HQ as our support ticket system to provide better user support experience.

Olark

We use Olark as an online support chat provider.

11. Changes to this Privacy Policy

We may occasionally update this Privacy Policy. When we do, the updated version and "Last updated" date will be posted here. Your continued use after any changes constitutes acceptance of the updated policy.

12. Contact

Questions or requests regarding this Privacy Policy may be directed to support@icecreamapps.com.

By using our desktop or online PDF splitter, you acknowledge that you have read, understood, and agree to this Privacy Policy.